Terms and Conditions 689

By accessing, registering for, or using any part of the 689 platform — whether via the website 689.live, mobile app, or any other medium provided by 689 — you hereby confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

These Terms and Conditions constitute a legally binding agreement between you as the user ("Member") and 689 as the platform operator ("689", "we", "Platform"). If you do not agree with any part of these terms, you are not permitted to use the 689 platform.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy 689, each of which forms part of the overall agreement between you and 689.

To register and use the 689 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Being an individual with full legal capacity to enter into a binding agreement.
• Not domiciled in any country or region where participation in online gaming activities is prohibited by local law.
• Have never had an account closed or suspended by 689 due to fraud or prior terms violations.
• Providing true, accurate, and complete personal information during registration.

Each individual is only permitted to hold one account only on the 689 platform. Holding multiple accounts under the same individual — whether using different names, email addresses, phone numbers, or devices — is a violation of these Terms and Conditions and may result in the closure of all associated accounts and the freezing of any available balances.

The 689 KYC verification process requires documents such as a Malaysian identity card (MyKad), passport, or other valid identification, as well as proof of current residential address. These documents are required to ensure the security of your account and to comply with applicable anti-money laundering regulations.

You are fully responsible for all activities that take place under your 689 account. This includes:

• Keeping your account username and password confidential.
• Not share your login credentials with any other party.
• Ensure that no other individual accesses your account without authorization.
• Notify 689 immediately if you suspect your account has been accessed without authorization.

689 recommends using a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols. Two-factor authentication (2FA) is available in your account settings, and we encourage all members to enable it for added protection.

Account details such as your full name, date of birth, and MyKad number cannot be changed after KYC verification has been completed. If there are any errors in this information, please contact 689 customer support for assistance.

689 supports a variety of payment methods including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and direct bank transfer. All financial transactions are processed through channels protected by 256-bit SSL encryption.

Deposit Requirements:

• Minimum deposit: RM10 per transaction.
• Maximum daily deposit: RM50,000 (adjustable upon request for VIP members).
• Deposits are processed instantly upon confirmation received from the payment provider.
• 689 does not accept deposits from third-party accounts. Payment methods must be in the name of the registered member only.

Withdrawal Requirements:

• Minimum withdrawal: RM30 per transaction.
• Withdrawals are processed within 15 to 30 minutes on business days.
• Withdrawals are only permitted to a bank account bearing the same name as the 689 account holder.
• All withdrawals are subject to security and compliance checks before being approved.
• Any deposit bonus must meet the specified rollover requirement before a withdrawal is permitted.

Any transaction fees charged by the payment provider or bank are the member's responsibility. 689 does not impose any additional charges for standard deposit or withdrawal processes on the platform's end.

689 offers a variety of bonuses and promotions for new and existing members. All offers are subject to the specific terms and rules stated on their respective promotions page. General conditions applicable to all 689 bonuses are as follows:

• Each bonus may only be claimed once per member, IP address, device, and household unless otherwise stated.
• Rollover requirements (wagering requirements) must be fulfilled within the specified timeframe before withdrawals are permitted.
• 689 reserves the right to void any bonus and winnings derived from it if there is evidence of misuse.
• Bonuses cannot be transferred, exchanged, or sold to any other party.
• The use of VPNs or other methods to disguise location for the purpose of claiming bonuses is strictly prohibited.

689 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any changes will not affect bonuses already received and currently being fulfilled under the rollover requirements by the relevant member.

All games available on the 689 platform — including Live Casino, slots, table games, sports betting, and bingo — have specific rules displayed within their respective game interfaces. You are responsible for understanding the rules of each game before participating.

• All games use a Random Number Generator (RNG) that has been certified by an independent auditing body to ensure fairness.
• Game results are final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption or system failure during a game session, 689 reserves the right to void the affected round and return the wager to the member's account.
• Confirmed wagers cannot be cancelled or modified by a member once the round has begun.
• Minimum and maximum betting limits for each game are as displayed in the respective game interface.

For sports betting, results are based on the official decisions of the relevant governing body or league. Should a match be postponed or cancelled, the betting settlement rules stated on the 689 Sports page will apply.

The following is a list of activities strictly prohibited on the 689 platform. Violation of any of these prohibitions may result in immediate account closure and balance freeze without any compensation:

• Fraud & Manipulation: Any attempt to manipulate the 689 system, including the use of automated software (bots), algorithms, or other technical methods to gain an unfair advantage.
• Multiple Accounts: Opening or using more than one account to circumvent limits or claim the same bonus more than once.
• Bonus Abuse: Any betting strategy designed to exploit bonus offers without genuine intent to play.
• Money Laundering: Using the 689 platform to conceal or transfer funds obtained illegally.
• Unfair Collusion: Colluding with other players to cheat the gaming system or manipulate betting outcomes.
• False Information: Providing false personal information or using another person's identity during registration or KYC verification.

689 reserves the right to close or suspend any account at any time for the following reasons:

• Violation of any Terms and Conditions stated in this document.
• Evidence or proof of fraud, money laundering, or other illegal activities.
• Failure to submit the requested KYC documents within the specified timeframe.
• Requests from relevant legal authorities or regulatory bodies.
• Should 689 find that a member's basic eligibility requirements are not met, such as being under 18 years of age.

Members may close their own account at any time by contacting 689 customer support. Any valid balance in the account will be returned to the original payment method once the review process is complete, provided there are no outstanding disputes or investigations.

If an account is closed due to a terms violation, 689 reserves the right to forfeit the remaining balance in that account as damages and shall not be obligated to return any amount to the account holder.

689 is fully committed to responsible gaming practices. We recognise that excessive gaming can have a negative impact on individuals and families. To that end, the 689 platform provides a range of self-control tools that members can activate at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account dashboard.
• Loss Limit: Cap the maximum amount you can lose within a set time period.
• Play Time Limit: Set daily playtime limits and receive automatic reminders when the limit is approaching.
• Game Break: Activate a temporary game break ranging from 24 hours to 6 months.
• Permanent Self-Exclusion: The option to permanently self-exclude from the 689 platform.

If you or someone you know requires assistance with problem gambling, 689 encourages you to seek professional support. Further information is available on the Responsible Gaming us.

To the extent permitted by applicable law, 689 shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of the 689 platform.
• Service disruptions arising from events beyond our control, such as natural disasters, cyber attacks, third-party infrastructure failures, or changes in government policy.
• Losses incurred as a result of inaccurate or incomplete information provided by the member during registration.
• Damage to a member's device or system resulting from use of the 689 platform.

The maximum liability of 689 under any circumstances shall not exceed the total amount deposited by the member within the 30 days prior to the claim. The 689 platform is provided "as is" and 689 makes no warranty that the service will always be free from interruptions or errors.

689 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any amendments will take effect immediately upon being posted to this page or upon notice being given to members via email or in-platform notification.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest rules applicable to your use of the 689 platform. Continued use of the platform after any amendments take effect will be considered your acceptance of the revised terms.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the 689 customer support team is available to assist you 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly via the chat icon at the bottom corner of the 689 platform.
• Response Time: Emails are answered within 2 hours on business days; live chat is typically answered within 5 minutes.

For enquiries related to financial disputes or account closures, please provide your account number and transaction details so our team can assist you more quickly and accurately.