FAQ 689 — All Answers Here

The minimum age to register and play at 689 is 18 years old. This is an absolute requirement set by the relevant responsible gambling authorities. 689 takes this obligation seriously — any account found to belong to an underage individual will be suspended immediately and the account balance will be returned. Please read the Responsible Gaming for more information.

On the login page, click the "Forgot Password" link. Enter your registered phone number and you will receive an OTP code via SMS. Enter the code within 60 seconds, then set your new password. The entire process takes no more than 3 minutes. Make sure your new password contains at least 8 characters with a combination of letters and numbers for optimal security.

No, each individual is only allowed to have one active 689 account. Holding more than one account is a violation of the terms of use and may result in all associated accounts being permanently suspended. If you have an issue with your existing account, please contact our support team via live chat 24/7 for assistance in resolving the matter.

Changing your registered phone number requires additional identity verification for security purposes. Log in to your account, go to "Account Settings" and select "Personal Information". Click "Change Phone Number" and follow the verification procedure, which will involve OTPs sent to both your old and new numbers. If you no longer have access to your old number, contact customer support and provide your identification documents for a manual verification process.

The minimum deposit at 689 is RM20, and the maximum limit depends on your chosen payment method and account level. For FPX bank transfers, the maximum is typically RM50,000 per transaction. Digital wallets may have lower limits depending on the caps set by the wallet provider itself. VIP members enjoy higher transaction limits — contact your VIP account manager for more details.

689 processes withdrawals within 15 minutes for most requests submitted during office hours. Withdrawals submitted late at night or on weekends are processed as soon as our finance team resumes service. After processing by 689, additional time may be required depending on your bank or wallet provider. No withdrawal fees are charged by 689.

There are several common reasons why a withdrawal may be rejected: bonus wagering requirements have not been met, the bank account details do not match the name registered on the 689 account, KYC verification has not been completed, or there is suspicious activity on the account. Make sure the bank account holder name you use for withdrawals matches the name registered at 689. If the issue persists, our support team is available via live chat 24/7.

Yes, KYC (Know Your Customer) verification is required for your first withdrawal or when your cumulative withdrawal amount exceeds a certain limit. The process involves submitting a copy of your Malaysia identity card (MyKad). Verification is typically completed within 24 hours. KYC is an industry-standard requirement to ensure security and prevent money laundering — it protects both you and the platform.

Wagering requirements refer to the number of times you must wager the bonus amount before it can be withdrawn as cash. For example, if the wagering requirement is 20x and you receive a RM100 bonus, you must place total bets of RM2,000 before that bonus can be converted into withdrawable funds. This is standard industry practice to prevent bonus abuse. All wagering requirements are clearly stated on every promotion at 689.

The 10% weekly cashback is calculated based on your net losses over a 7-day period (Monday to Sunday). Cashback is credited automatically every Tuesday before noon. No manual claim is needed — our system calculates and credits your cashback automatically. The maximum weekly cashback is RM500. Cashback does not require any additional wagering requirements.

Yes, you can choose to opt out of receiving any bonus when making a deposit. Select the "No Bonus" option during the deposit process if you prefer to play without any wagering requirements. This is ideal for players who prefer full flexibility to withdraw their funds at any time without needing to fulfil bonus wagering requirements. This option can be changed on each deposit as you see fit.

All games at 689 use a Random Number Generator (RNG) certified by independent authorities. The RNG ensures that every slot spin, card hand, or game outcome is completely random and cannot be manipulated by any party. The Return to Player (RTP) percentage for each game can be checked in the game information. Live casino games are streamed live with trained supervisors to ensure fair play at all times.

Yes, the Sports 689 provides a live streaming feature for selected matches. You can watch matches in progress while placing in-play bets with odds updated in real time. This feature allows you to make smarter betting decisions based on how the match is unfolding. Streaming is available to members with an active balance in their account.

If your internet connection drops while playing, the 689 system will automatically save your current game state. When you log back in and open the same game, you will be taken back to where you left off. For live casino games, the table will typically wait for a set period of time. If there is any dispute regarding game results during the disconnection, contact our support team with the game reference number found in your game history.

Change your password immediately and enable 2FA if you have not already done so. Check your account login history under "Security Settings" to see the devices and locations that have accessed your account. If you find any unrecognised activity, click "Log Out All Devices" and contact 689 support via live chat right away. Our security team will investigate and take action within 24 hours.

689 uses 256-bit SSL encryption for all communication between your browser and our servers — the same technology used by leading financial institutions. Your bank card information and financial details are never stored directly on 689's servers; instead, all transactions are processed through certified payment gateways. We also adhere to a strict privacy policy as stated in Privacy Policy us.