689 believes that the joy of gaming only matters when it is done in a healthy and controlled way. We offer a range of tools, resources, and support to ensure every member can enjoy our platform without compromising their personal life, finances, or well-being.
Responsible gaming means understanding that wagering and casino games are a form of entertainment — not a way to generate steady income, resolve financial problems, or relieve emotional stress. When gaming activity begins to affect a person's relationships, career, finances, or mental health, it is no longer just entertainment.
At 689, we do more than provide exciting games — we are also committed to the well-being of every member. Our responsible gaming policy is designed to help you stay in control, set clear limits, and get help when needed.
It is important to remember that in every game, the house always holds a mathematical advantage (house edge). No strategy or system can guarantee consistent wins over the long term. Only play with money you can afford to lose, and never chase your losses.
We empower you to manage your own gaming experience with self-control tools that are easily accessible directly from your account.
Set daily, weekly, or monthly deposit limits to ensure you do not spend more than planned. These limits take effect immediately and can only be decreased right away — increasing a limit requires a 7-day cooling-off period.
Set a daily session time limit to avoid playing for too long. The 689 platform will send an alert when you are approaching the limit, and will automatically end the session once the time limit is reached.
Choose to take a break from the platform for 24 hours, 48 hours, 72 hours, or 7 days. During the break period, you will not be able to log in or make any deposits. Balance withdrawals remain available.
The self-exclusion option allows you to suspend your account permanently or for a set period between 1 month and 5 years. During this period, you will not receive any marketing communications from 689.
Review the full history of your betting activity, deposits, and withdrawals within a selected time window. A clear understanding of your gaming habits is the first step toward better control.
You can stop receiving promotional emails, SMS, and notifications at any time through your account settings. We respect your choice — no promotions will be sent if you opt out.
All self-control tools are easily accessible in just a few simple steps from your 689 account.
Login to your 689 account using your registered username and password.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Look for the "Safe Gaming" or "Self-Control" tab in your account settings menu.
Choose the type of control you want, enter the limit value, and confirm. The limit will take effect immediately.
This self-assessment can help you identify whether your gaming habits are beginning to show signs of a problem. The following questions are designed to help you reflect honestly on your gaming experience.
If you answered "Yes" to three or more questions and below, we encourage you to contact the 689 support team or a professional assistance body for a confidential discussion.
1Do you frequently think about gambling even when doing other things?
2Do you need to bet increasingly larger amounts to get the same level of excitement?
3Have you ever tried to stop gaming but failed to do so?
4Do you play to escape problems or negative feelings?
5Have you ever lied to family members about your gaming habits or the amount of money spent on gaming?
6Have your finances, relationships, or work been affected by your gaming activity?
7Have you ever borrowed money or sold belongings to fund your betting?
689 works closely with professional support organisations to ensure members who need help can access it easily and confidentially.
Talian Kasih is operated by the Malaysian Ministry of Women, Family and Community Development. It provides free and confidential counselling 24 hours a day, 7 days a week for those in need of immediate assistance, including gambling addiction.
The 689 support team is available 24/7 via live chat to help you activate self-control tools, discuss gaming concerns, or connect you with the right professional support resources.
689 recommends that members struggling with gambling addiction seek help from a certified counsellor or psychiatrist. Malaysian Government Hospitals provide these services free of charge to Malaysian citizens.
Gamblers Anonymous Malaysia offers a 12-step programme and peer support groups for those struggling with gambling addiction. Meetings are held regularly across Malaysia and online.
Answers to the most frequently asked questions about responsible gaming at 689.